Here’s a clearer and more user-friendly rewrite of your FTP instructions:
How to Upload Files via FTP to the New Spark Media Platform
What You’ll Need:
- FTP Client (e.g., FileZilla, Cyberduck)
- Host (Server):
ftp.newspark.ca - Login Credentials: Same as your Platform username & password
- VHost ID (Your unique account number, e.g.,
1263) - Group/Channel ID (If uploading to a specific group or channel)
Step-by-Step Guide
1. Set Up Your FTP Client
2. Connect to the Server
- Host:
ftp.newspark.ca - Protocol: FTP (not SFTP)
- Encryption: Plain FTP (no TLS/SSL)
- Login Type: Normal
- Enter your Platform username & password
3. Navigate to the Correct Folder
After logging in, you’ll need to specify where your files should go:
- For a Channel:
/vhost-ID/channels/channel-ID
(Example:/1263/channels/26185) - For a Group:
/vhost-ID/groups/group-ID
(Example:/1263/groups/429727) - For the Root Folder (No Group/Channel):
Just use/vhost-ID(e.g.,/1263)
4. Upload Your Files
- Drag and drop files into the correct folder in your FTP client.
- You can also manually select files and upload them.
5. Verify the Upload
- Log in to The Platform and check:
- Unmoderated Media section for new uploads.
- The correct group/channel if you specified one.
Troubleshooting Tips
- Can’t connect? Double-check:
- You’re using FTP (not SFTP).
- Encryption is set to “Plain FTP.”
- Login credentials match your Platform account.
- Files not appearing?
- Ensure you uploaded to the correct vhost/group/channel.
- Refresh or check Unmoderated Media.