How to Accept User Submissions via Email in New Spark

Guides
by New Spark Media Guides

Allow your users to submit content via email by setting up a custom email address (e.g., submissions@yourcompany.com). Emails sent to this address will be processed by New Spark’s platform, where the subject, body, and attachments are automatically turned into media submissions.

How Email Submissions Work

When a user sends an email to your designated address:

  • Subject line → Becomes the title of the media item
  • Email body → Becomes the description
  • Attachment(s) → Uploaded as the media file(s)

Step 1: Set Up Your Custom Email Address

To receive submissions, configure your email server to forward messages to New Spark’s mail server.

Option 1: Use Your Own Domain (Recommended for Branding)

Set up an email alias (e.g., submissions@yourcompany.com) and forward all incoming mail to:

smtp.newspark.io


(Your IT team or email provider’s support can assist with this setup.)

Configuration Guides for Popular Email Providers

ProviderDocumentation Link
Google Workspace (Gmail)Forwarding in Google Workspace
Microsoft 365 (Outlook)Mail Forwarding in Microsoft 365
Zoho MailEmail Forwarding in Zoho
cPanel HostingEmail Forwarders in cPanel

Option 2: Use a New Spark Domain Email (Quick Setup)

If you don’t need a custom domain, you can use:

North America
campaign@projects.fm

Europe
campaign@eu.projects.fm


(Replace campaign with a unique identifier.)

Step 2: Link the Email to a Channel or Group

After setting up forwarding, connect the email to a Channel or Group in New Spark.

For Channels (One Email Per Channel)

  1. Go to Media > Channels.
  2. Select the desired channel.
  3. In the “Email address” field, enter your custom email.
  4. Click “Save”.

⚠️ Important:

  • Each email can only be assigned to one channel.
  • Do not reuse the same email across multiple channels.

For Groups (One Email for Multiple Groups)

  1. Go to Community > Groups.
  2. Select the desired group.
  3. Navigate to the Email tab.
  4. Enter your campaign email address.
  5. Click “Save”.

✅ Note:

  • The same email can be used for multiple groups.

Need Help?

If you encounter issues:

  • Contact your IT team for email forwarding setup.
  • Reach out to the Support Team for platform assistance.

Enjoy seamless email submissions! 🚀